Delivery and Returns

Now that the UK has left the E.U. anyone buying from outside of the U.K. is liable for their country’s import taxes. This is nothing new for people buying from outside of Europe but for all E.U. citizens the following info is really important.

For people in Europe what this means is that you will be charged your country’s import fees when the order is ready for delivery. Each country has their own fees, and you should look into them before placing your order, but they will be roughly 20% – 25% of your order cost.

Before BREXIT you were paying UK VAT on all items that you bought in the UK. But now, since BREXIT, you no longer pay the UK Tax so all items will be 20% cheaper than people buying in the UK. Instead, you will pay your own country’s taxes when the item is ready for delivery, they will not be delivered until you have paid.

For people outside of the E.U Nothing changes – you do not pay any UK taxes (VAT) on our website and you will be liable for your own country’s import tax. These fees will be charged by the courier when your order is ready for delivery.

We have no control over these costs, and you will need to research these costs on your government website and take them into account when placing the order as the courier will not deliver your order until these are paid.

When the courier is ready to deliver, they will get in contact for payment, if you then decide that these fees are too much you are well within your right to refuse delivery but these fees do not go away. Your item will then be returned to us, and we will have to pay the fees as well as return shipping costs, extra customs fees (for coming back into the U.K.) and admin fees. Once these fees are paid we will refund your order minus these extra costs. We will not know the exact amount we will be refunding until we have paid all fees and have the order back with us.

Delivery Times are based on standard working days (i.e. Monday to Friday, no Saturday deliveries, excluding public holidays, etc…) Orders for Next Day delivery must be made by 1pm, but please call if it is after this time as we should be able to push Next Day orders through up to 3.30pm. Next working day delivery can only apply to Mainland UK.

Addition costs for larger items and next day services may apply for locations such as Scottish Islands, Scottish Highlands, Northern Ireland, Isle of Wight, Guernsey, Jersey, Isle of Man, please contact us if you need any advice.

THIS BIT IS IMPORTANT!!
Upon delivery please check all items have not been damaged in transit before you sign for them. If any damage is visible, please ensure you sign as “Damaged” and you are with your rights to refuse and ask that they are returned to the sender. If you cannot thoroughly check the goods please sign for as ‘unchecked’.
It is your duty to inspect and confirm that the goods are in perfect condition before signing.
If the goods are damaged and not signed for as such, King of Watersports cannot accept any liability and the item will not be replaced or reimbursed.

Kingofwatersports.com reserves the right to refuse any order and will advise the potential purchaser in reasonable time.

In exceptional circumstances we may have to contact you if a destination evokes additional charges.​

For customers ordering with King of Watersports from Jersey, Guernsey and the Isle of Man – It is really important and we would highly recommend that you check your national import policy. It is essential that you understand and budget for any import taxes that you may have to pay.  King of Watersports is not responsible for these charges and if they are due you should be contacted by your customs office.
Unfortunately, if King of Watersports sends an item out and it is then rejected by the customer due to these import charges you will receive the full refund for the item when it is returned to King of Watersports minus the total shipping and returns costs. Please don’t hesitate to ask if you have any questions regarding this.

THIS BIT IS IMPORTANT!!
Upon delivery please check all items have not been damaged in transit before you sign for them. If any damage is visible, please ensure you sign as “Damaged” and you are with your rights to refuse and ask that they are returned to the sender. If you cannot thoroughly check the goods please sign for as ‘unchecked’.
It is your duty to inspect and confirm that the goods are in perfect condition before signing.
If the goods are damaged and not singed for as such, King of Watersports cannot accept any liability and the item will not be replaced or reimbursed.

Kingofwatersports.com reserves the right to refuse any order and will advise the potential purchaser in reasonable time.

In exceptional circumstances we may have to contact you if a destination evokes additional charges.​

Please note we cannot accept any orders to be shipped into the EU under the total product order value of €150, any orders placed under €150 (excluding delivery costs) to be delivered into the EU will be rejected.

Cancelations while orders are held by Customs are not possible as at that stage we can’t recall the consignments, however orders can be returned as normal when orders have then been delivered.

IMPORTANT For customers ordering with King of Watersports from outside the UK. The UK have now left Europe, for orders leaving the UK no UK VAT will  be charged and as a result the price you see will exclude VAT. Important please be aware that you may be liable for import VAT when you receive the item in your destination, this may be different for different locations (as a guide the UK VAT rate is 20% ) It is essential that you understand and budget for any import taxes that you may have to pay.  King of Watersports is not responsible for these charges and if they are due you should be contacted by your customs office. Unfortunately, if King of Watersports send an item out and it is then rejected by the customer due to these import charges you will receive the full refund for the item when it is returned to King of Watersports minus the total shipping and returns costs.

Exchange rates vary constantly therefore we cannot guarantee the price of an item in any other currency except GBP’s, the Euro prices are an approximate. The money taken from your account will be GPB’s, you must check with your bank as to how it will come out of your account.

Please don’t hesitate to ask if you have any questions regarding this.

THIS BIT IS IMPORTANT!!
Upon delivery please check all items have not been damaged in transit before you sign for them. If any damage is visible, please ensure you sign as “Damaged” and you are with your rights to refuse and ask that they are returned to the sender. If you cannot thoroughly check the goods please sign for as ‘unchecked’.
It is your duty to inspect and confirm that the goods are in perfect condition before signing.
If the goods are damaged and not singed for as such, King of Watersports cannot accept any liability and the item will not be replaced or reimbursed.

Kingofwatersports.com reserves the right to refuse any order and will advise the potential purchaser in reasonable time.

In exceptional circumstances we may have to contact you if a destination evokes additional charges.​

Please note we cannot accept any orders to be shipped into the EU under the total product order value of €150, any orders placed under €150 (excluding delivery costs) to be delivered into the EU will be rejected.

Cancelations while orders are held by Customs are not possible as at that stage we can’t recall the consignments, however orders can be returned as normal when orders have then been delivered.

IMPORTANT For customers ordering with King of Watersports from outside the UK. The UK have now left Europe, for orders leaving the UK no UK VAT will  be charged and as a result the price you see will exclude VAT. Important please be aware that you may be liable for import VAT when you receive the item in your destination, this may be different for different locations (as a guide the UK VAT rate is 20% ) It is essential that you understand and budget for any import taxes that you may have to pay.  King of Watersports is not responsible for these charges and if they are due you should be contacted by your customs office. Unfortunately, if King of Watersports send an item out and it is then rejected by the customer due to these import charges you will receive the full refund for the item when it is returned to King of Watersports minus the total shipping and returns costs.

Exchange rates vary constantly therefore we cannot guarantee the price of an item in any other currency except GBP’s, the Euro prices are an approximate. The money taken from your account will be GPB’s, you must check with your bank as to how it will come out of your account.

For customers ordering with King of Watersports from Norway and Switerzland – It is really important and we would highly recommend that you check your national import policy. It is essential that you understand and budget for any import taxes that you may have to pay.  King of Watersports is not responsible for these charges and if they are due you should be contacted by your customs office.
Unfortunately, if King of Watersports sends an item out and it is then rejected by the customer due to these import charges you will receive the full refund for the item when it is returned to King of Watersports minus the total shipping and returns costs. Our Courier companies also require proof of ID when shipping to Norway and Switerzland in the form of a passport or driving license before we ship any items. Customers we be contacted after placing an order.

For customers ordering with King of Watersports from Andorra, Gibraltar, Turkey, Malta, Canary Islands – It is really important and we would highly recommend that you check your national import policy. It is essential that you understand and budget for any import taxes that you may have to pay.  King of Watersports is not responsible for these charges and if they are due you should be contacted by your customs office.
Unfortunately, if King of Watersports sends an item out and it is then rejected by the customer due to these import charges you will receive the full refund for the item when it is returned to King of Watersports minus the total shipping and returns costs. Our Courier companies also require proof of ID when shipping to these countries in the form of a passport or driving license before we ship any items. Customers we be contacted after placing an order.

THIS BIT IS IMPORTANT!!
Upon delivery please check all items have not been damaged in transit before you sign for them. If any damage is visible, please ensure you sign as “Damaged” and you are with your rights to refuse and ask that they are returned to the sender. If you cannot thoroughly check the goods please sign for as ‘unchecked’.
It is your duty to inspect and confirm that the goods are in perfect condition before signing.
If the goods are damaged and not singed for as such, King of Watersports cannot accept any liability and the item will not be replaced or reimbursed.

Kingofwatersports.com reserves the right to refuse any order and will advise the potential purchaser in reasonable time.

In exceptional circumstances we may have to contact you if a destination evokes additional charges.​

Please note we cannot accept any orders to be shipped into the EU under the total product order value of €150, any orders placed under €150 (excluding delivery costs) to be delivered into the EU will be rejected.

Cancelations while orders are held by Customs are not possible as at that stage we can’t recall the consignments, however orders can be returned as normal when orders have then been delivered.

IMPORTANT For customers ordering with King of Watersports from outside the UK. The UK have now left Europe, for orders leaving the UK no UK VAT will  be charged and as a result the price you see will exclude VAT. Important please be aware that you may be liable for import VAT when you receive the item in your destination, this may be different for different locations (as a guide the UK VAT rate is 20% ) It is essential that you understand and budget for any import taxes that you may have to pay.  King of Watersports is not responsible for these charges and if they are due you should be contacted by your customs office. Unfortunately, if King of Watersports send an item out and it is then rejected by the customer due to these import charges you will receive the full refund for the item when it is returned to King of Watersports minus the total shipping and returns costs.

Exchange rates vary constantly therefore we cannot guarantee the price of an item in any other currency except GBP’s, the Euro prices are an approximate. The money taken from your account will be GPB’s, you must check with your bank as to how it will come out of your account.

For customers ordering with King of Watersports from Norway and Switerzland – It is really important and we would highly recommend that you check your national import policy. It is essential that you understand and budget for any import taxes that you may have to pay.  King of Watersports is not responsible for these charges and if they are due you should be contacted by your customs office.
Unfortunately, if King of Watersports sends an item out and it is then rejected by the customer due to these import charges you will receive the full refund for the item when it is returned to King of Watersports minus the total shipping and returns costs. Our Courier companies also require proof of ID when shipping to Norway and Switerzland in the form of a passport or driving license before we ship any items. Customers we be contacted after placing an order.

For customers ordering with King of Watersports from Andorra, Gibraltar, Turkey, Malta, Canary Islands – It is really important and we would highly recommend that you check your national import policy. It is essential that you understand and budget for any import taxes that you may have to pay.  King of Watersports is not responsible for these charges and if they are due you should be contacted by your customs office.
Unfortunately, if King of Watersports sends an item out and it is then rejected by the customer due to these import charges you will receive the full refund for the item when it is returned to King of Watersports minus the total shipping and returns costs. Our Courier companies also require proof of ID when shipping to these countries in the form of a passport or driving license before we ship any items. Customers we be contacted after placing an order.

THIS BIT IS IMPORTANT!!
Upon delivery please check all items have not been damaged in transit before you sign for them. If any damage is visible, please ensure you sign as “Damaged” and you are with your rights to refuse and ask that they are returned to the sender. If you cannot thoroughly check the goods please sign for as ‘unchecked’.
It is your duty to inspect and confirm that the goods are in perfect condition before signing.
If the goods are damaged and not singed for as such, King of Watersports cannot accept any liability and the item will not be replaced or reimbursed.

Kingofwatersports.com reserves the right to refuse any order and will advise the potential purchaser in reasonable time.

In exceptional circumstances we may have to contact you if a destination evokes additional charges.​

If we are unable to ship an item to your location you will not be able to add that item to the basket. This could be because of unknown delivery costs. If you would like us to prepare a quote for delivery costs for an item to a location not listed please contact us.

Exchange rates vary constantly therefore we cannot guarantee the price of an item in any other currency except GBP’s, the Dollar prices are an approximate. The money taken from your account will be GPB’s, you must check with your bank as to how it will come out of your account.

For customers ordering with King of Watersports from Australia – It is really important and we would highly recommend that you check your national import policy. It is essential that you understand and budget for any import taxes that you may have to pay.  King of Watersports is not responsible for these charges and if they are due you should be contacted by your customs office.
Unfortunately, if King of Watersports sends an item out and it is then rejected by the customer due to these import charges you will receive the full refund for the item when it is returned to King of Watersports minus the total shipping and returns costs. Our Courier companies also require proof of ID when shipping to these countries in the form of a passport or driving license before we ship any items. Customers we be contacted after placing an order.

THIS BIT IS IMPORTANT!!
Upon delivery please check all items have not been damaged in transit before you sign for them. If any damage is visible, please ensure you sign as “Damaged” and you are with your rights to refuse and ask that they are returned to the sender. If you cannot thoroughly check the goods please sign for as ‘unchecked’.
It is your duty to inspect and confirm that the goods are in perfect condition before signing.
If the goods are damaged and not singed for as such, King of Watersports cannot accept any liability and the item will not be replaced or reimbursed.

In exceptional circumstances we may have to contact you if a destination evokes additional charges.

If we are unable to ship an item to your location you will not be able to add that item to the basket. This could be because of unknown delivery costs. If you would like us to prepare a quote for delivery costs for an item to a location not listed please contact us.

Exchange rates vary constantly therefore we cannot guarantee the price of an item in any other currency except GBP’s,  foreign currency prices are an approximate. The money taken from your account will be GPB’s, you must check with your bank as to how it will come out of your account.

For customers ordering with King of Watersports from outside the EU – It is really important and we would highly recommend that you check your national import policy. It is essential that you understand and budget for any import taxes that you may have to pay.  King of Watersports is not responsible for these charges and if they are due you should be contacted by your customs office.
Unfortunately, if King of Watersports sends an item out and it is then rejected by the customer due to these import charges you will receive the full refund for the item when it is returned to King of Watersports minus the total shipping and returns costs. Our Courier companies also require proof of ID when shipping to these countries in the form of a passport or driving license before we ship any items. Customers we be contacted after placing an order.

THIS BIT IS IMPORTANT!!
Upon delivery please check all items have not been damaged in transit before you sign for them. If any damage is visible, please ensure you sign as “Damaged” and you are with your rights to refuse and ask that they are returned to the sender. If you cannot thoroughly check the goods please sign for as ‘unchecked’.
It is your duty to inspect and confirm that the goods are in perfect condition before signing.
If the goods are damaged and not singed for as such, King of Watersports cannot accept any liability and the item will not be replaced or reimbursed.

Please note that some large and/or heavy items will carry additional postage costs to rest of world locations. We will always contact you to agree the additional postage cost with you in advance of sending if this applies to your order.

Kingofwatersports.com reserves the right to refuse any order and will advise the potential purchaser in reasonable time.In exceptional circumstances we may have to contact you if a destination evokes additional charges.

If we are unable to ship an item to your location you will not be able to add that item to the basket. This could be because of unknown delivery costs. If you would like us to prepare a quote for delivery costs for an item to a location not listed please contact us.

Exchange rates vary constantly therefore we cannot guarantee the price of an item in any other currency except GBP’s,  foreign currency prices are an approximate. The money taken from your account will be GPB’s, you must check with your bank as to how it will come out of your account.

For customers ordering with King of Watersports from outside the EU – It is really important and we would highly recommend that you check your national import policy. It is essential that you understand and budget for any import taxes that you may have to pay.  King of Watersports is not responsible for these charges and if they are due you should be contacted by your customs office.
Unfortunately, if King of Watersports sends an item out and it is then rejected by the customer due to these import charges you will receive the full refund for the item when it is returned to King of Watersports minus the total shipping and returns costs. Our Courier companies also require proof of ID when shipping to these countries in the form of a passport or driving license before we ship any items. Customers we be contacted after placing an order.

THIS BIT IS IMPORTANT!!
Upon delivery please check all items have not been damaged in transit before you sign for them. If any damage is visible, please ensure you sign as “Damaged” and you are with your rights to refuse and ask that they are returned to the sender. If you cannot thoroughly check the goods please sign for as ‘unchecked’.
It is your duty to inspect and confirm that the goods are in perfect condition before signing.
If the goods are damaged and not singed for as such, King of Watersports cannot accept any liability and the item will not be replaced or reimbursed.

Please note that some large and/or heavy items will carry additional postage costs to rest of world locations. We will always contact you to agree the additional postage cost with you in advance of sending if this applies to your order.

Kingofwatersports.com reserves the right to refuse any order and will advise the potential purchaser in reasonable time.In exceptional circumstances we may have to contact you if a destination evokes additional charges.

If for any reason you would like to return your item(s), they must be in their original condition (with packaging and tags intact) within 30 days of the delivery date.

We will either exchange the item, issue a full refund or a credit note on the site. Credit notes are non negotiable for transactions over 30 days.
Please note that if goods are not returned in the condition in which you received them, we reserve the right to refuse such returns.

If you would like to exchange or return your item or have a warranty query please follow the link below and submit as much information as you can so that we can process your request as swiftly as possible.

Please Click for Exchanges or Returns

For any wetsuit warranty you must send the suit clean and dry as we will not be able to process a wet/dirty suit!

Any item returned to us is at your own risk and cost. Please note that we will not be liable for any loss or damage to any returned items in transit and products remain your responsibility and property until we receive them. If returned items are lost or damaged in transit, we will have to charge you (or not to refund any amounts attributable to) such loss or damage. Please send any item(s) you intend to return in the original packaging.
N.B: We operate out of a busy warehouse – we can only accept courier and postal deliveries at this address – we cannot accept items delivered by hand.

The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 and the customers rights to cancel the order 14 days after receiving goods.